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Administrative Assistant

This position is responsible for intake calls and referrals, front office functions, mail services, data entry, and general office reception duties for a nonprofit organization. The administrative assistant is a full time position and reports to the Office Manager.

Primary Responsibilities

  • Responsible for front desk reception duties and incoming phone calls from 8 AM to 5 PM. The administrative assistant will manage incoming calls, referrals and inquiries made by email, and fax transmittals. Referrals will be processed by entering information into a database.
  • Prepare and process daily mail services for onsite and offsite personnel.
  • Update contact and address information for newsletter mailings and distribution lists.
  • Handle conference room reservations for meetings and training needs.
  • Ensure conference room, waiting area and work room are kept clean and organized.
  • Assist with monitoring office supplies and report need to Office Manager.
  • Support project and training management by preparing materials, copies and resources for onsite and offsite staff.
  • Assist with activities for special events, mailings, and other projects.

Required Qualifications

  • Excellent customer service skills are required. High level of sensitivity to the needs of families of children with disabilities. Appropriate language, grammar and writing skills.
  • Strict compliance to confidentiality requirements.
  • Highly proficient in office technology, communications equipment, and database use.
  • Adaptable and willing to accept a variety of assignments and tasks.
  • Creative in identifying methods to improve daily office operations.
  • Ability to work cooperatively and effectively with others to achieve goals and tasks.

Preferred Qualifications

  • Bi-lingual (speak, read, and write proficiently) English/Spanish.
  • Experience with ‘Salesforce CRM’ data system.
  • Two years of experience as an administrative assistant in an office environment.

Resume: Att’n: Office Manager, Fax: 602 242-4306 Email:

Salary: DOE

Raising Special Kids values diversity in the workplace- Qualified candidates are encouraged to apply


Family Support Specialist – Early Intervention

Family Support Specialists provide individual assistance for parents of infants and toddlers with the full range of disabilities, and the professionals who serve them.  Responsibilities include timely, useful, relevant, and high quality information about Early Intervention referral services, team-based services, IFSP training, parent mentoring, and problem-solving consultations. Information for professionals increases knowledge and skills for working effectively with families. Communication strategies and outreach services ensure families, including those of limited English proficiency, or from diverse populations and underserved areas, understand their role and responsibilities in Part C services. This is a full-time position with benefits package which is supervised by the Director of Family Support and Education. 

Specific Responsibilities:

  • educate referral sources about AzEIP and how to refer to AzEIP
  • maintain phone, fax, mail, and email capacity to receive referrals
  • contact the referral source and, if different, the family being referred
  • Provide information and facilitate resolution with families who contact Raising Special Kids after referral about concerns or confusion with AzEIP process. Intake and Case creation in RSK database; Provide problem-solving support; Information on Part C Procedural Safeguards; Describe mediation and dispute resolution options; Training on IFSP; Conduct follow-up with AzEIP
  • Report data related to families' experiences as requested by DES/AzEIP
  • describe early intervention consistent with AzEIP standards
  • if family is proceeding with the referral, gather preliminary information about the family, names, contact information, child's DOB, and reason for the referral
  • enter data in the AzEIP database system
  • connect the family with the appropriate AzEIP provider
  • notify the provider and family of the match
  • Document Contact within 48 hours in database: Parent contact; child age; disability; ethnicity

Required Qualifications:

The ideal candidate has a high level of knowledge and experience with the needs of families of children with disabilities.  Strongly preferred: Parent of a child with a disability

  • Bachelor’s degree in social work, early childhood education, or related field
  • Exceptional communication skills.  Knowledge of principles of family-centered care, early intervention, strength-based assessment, and team-based collaboration between parents and professionals.
  • Understands and observes compliance with confidentiality requirements under FERPA and HIPAA.
  • Highly skilled at guiding families through early intervention referral, program eligibility, system navigation, care coordination, problem resolution, and other issues.
  • Productive and effective time management.  Well-organized, and meets required timelines
  • Ability to perform daily data entry, organize and maintain current information
  • Maintain relationships with families, staff, professionals, key community and agency stakeholders.
  • Flexibility in responding to a variety of work tasks. Proficiency with information technology.

Preferred Qualifications:

  • Bi-lingual in Spanish

Resume:  Att’n: Director, Family Support and Education, Fax: 602 242-4306   Email:

Salary: DOQ

Raising Special Kids is committed to diversity in the workplace.  Qualified candidates are encouraged to apply

 

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Raising Special Kids

5025 E. Washington St., Ste. 204 Phoenix, AZ 85034

  • Phoenix: 602-242-4366
  • Flagstaff: 928-444-8834
  • Tucson: 520-441-4007
  • Yuma: 928-444-8803
  • Toll Free: 800-237-3007